Terms of Service

Effective date: August 7, 2026. These terms are between you and Allcatch LLC, a California limited liability company (“Allcatch”, “we”, “us”). By using allcatch.ai, texting or calling our number, or using the Allcatch service, you agree to them.

If you have signed a separate written agreement with us for the service, that agreement governs and controls over these terms wherever the two differ.

1. What Allcatch is

Allcatch is software. It catches inbound requests — calls, texts, emails — and turns them into order drafts checked against your ERP. It is designed to answer only from data verified against your ERP, and to route everything else to your team. We provide the tool. You decide how it is used and remain responsible for what is sent under your name.

2. Text messaging program

By giving us your mobile number, you agree to receive service and account text messages from Allcatch at that number. These are transactional messages — replies to your enquiry, demo scheduling and reminders, and account notices. They are not marketing.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You may also revoke consent by any other reasonable means, including simply telling us in a reply. Consent is not a condition of purchasing anything.

Carriers are not liable for delayed or undelivered messages. How we handle the personal information involved is described in our Privacy Policy — in short, mobile opt-in data and consent are never shared or sold to third parties for marketing.

3. Acceptable use

You may not use Allcatch, or allow anyone else to use it, to:

— send messages to anyone who has not given the consent the law requires, or who has opted out;
— contact numbers on a Do Not Call list where doing so is prohibited;
— send unlawful, deceptive, harassing, or misleading content;
— send content in the categories carriers prohibit, including material relating to sex, hate, alcohol, firearms, tobacco, or cannabis;
— misrepresent who is sending a message, or send from numbers or brands that are not registered to you;
— upload contacts you have no lawful right to contact, or re-upload contacts who have opted out;
— attempt to defeat, evade, or interfere with our approval, consent, opt-out, or audit controls.

4. Suspension

We may suspend or terminate access, in whole or in part, if in our sole judgment we reasonably believe it is being used in breach of section 3 — in particular to send messages without the required consent — or where a carrier, a messaging registry, or a telecommunications provider requires or directs us to. Where circumstances allow we will tell you first and give you a chance to fix it; where they do not, we will act and tell you promptly.

We have no obligation to monitor your use of the service, though we may do so. We are not liable to you for any suspension or termination under this section. We would rather lose the revenue than be part of unlawful messaging.

5. Your responsibilities as a customer

If you use Allcatch to communicate with your own customers, you are the sender. That means you are responsible for:

— obtaining and keeping records of the consent the law requires before any message is sent;
— scrubbing your lists against applicable Do Not Call registries and honouring opt-outs;
— the accuracy and lawfulness of the contact data you provide;
— registering your own brand and campaign with the carrier registry under your own legal entity;
— the content of messages sent under your name.

You agree to defend, indemnify, and hold harmless Allcatch and its members, officers, and personnel from and against any claims, damages, penalties, fines, and costs — including reasonable attorneys’ fees — arising from your use of the service, messages sent under your name, data you provide, or your breach of section 3 or this section 5.

6. No compliance warranty

Allcatch includes features intended to support compliant communication — consent capture, opt-out handling, call disclosure, audit logging. Using them is not the same as being compliant, and we do not warrant that your use of Allcatch complies with the TCPA, state calling and recording laws, privacy laws, or carrier rules. Those outcomes depend on facts we do not control. Get advice from your own counsel, licensed where you operate. We are not your lawyers and nothing here is legal advice.

7. Your data

You keep ownership of your data. Your ERP stays the system of record. We do not use your data or your customers’ data to train or improve any AI model. When you leave, your conversation and demand data exports with you. Our handling of personal information is set out in the Privacy Policy.

8. Our intellectual property

Allcatch, the Allcatch name and logo, this site, and the software are ours and stay ours. Nothing here transfers any of it to you beyond the right to use the service while your agreement is in force.

9. Disclaimers and limitation of liability

Except as expressly stated in a signed agreement, the service is provided “as is” and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the extent the law permits, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, and our total liability arising out of the service is limited to the greater of the amounts you paid us in the twelve months before the claim arose and US$100. Some jurisdictions do not allow some of these limits, in which case they apply to the maximum extent permitted.

10. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The state and federal courts located in Santa Clara County, California have exclusive jurisdiction, and both of us consent to that venue.

If any provision of these terms is held unenforceable, it will be limited or removed to the minimum extent necessary and the rest of these terms stay in full force.

11. Changes

We may update these terms. If we do, we will change the effective date above and, for material changes, note it on this page and — where we have your email address and the change materially affects you — tell you by email. Continuing to use the service after a change means you accept it.

12. Contact

Questions about these terms: [email protected].