Questions before the demo.

Only if you want it to. By default, every reply waits in the approval queue for your team. When you are ready, you can allow auto-send for routine answer classes you choose – or run full autopilot if that is how you decide to operate – and you can switch back to full review at any time. In every mode, missing data, non-standard requests, and flagged accounts escalate to a human with full context. You set the control level, not us.

No. Pilots start in shadow mode: for the first two weeks Allcatch catches and drafts everything, but nothing touches a customer until you flip it on. You watch real drafts accumulate in the approval queue, judge the quality on your own traffic, and decide when it goes live.

It hands the request to the people who know the answer, with full context. Missing data, unusual requests, account flags, or manual pricing rules become review tasks instead of guessed answers.

Plans start from $399/month. The exact quote depends on three things: coverage mode (after-hours, overflow, or 24/7), your ERP path, and the number of locations. You get the number on the demo, and founding-cohort pricing is locked once agreed.

Plan for two to four weeks from the scoping call to a live pilot, depending on your ERP path. From your side: ERP access or an export, your product list, and a few hours of your counter lead's time.

No. Allcatch engineers make the connection. ERP access is read-only by default, and the only write path is order drafts, only where you enable it. If your system can export data, that can be enough to start.

The primary paths are TIMS, Datacor, and Epicor Prophet 21. Other systems are scoped during the demo. If your system can export data, Allcatch can usually be configured around it.

As the law requires, the agent identifies itself as an automated assistant, and by default your team approves every reply before it goes out. Your customers get a fast, accurate answer instead of voicemail, and a person stays behind every message.

Month-to-month by default, cancel anytime. If you prefer predictability, six-month and annual terms are available at a discount. Either way, ERP access is read-only by default, so switching Allcatch off breaks nothing in your systems.

You do. Your ERP was always the system of record, so nothing is locked inside Allcatch. Conversation history and the demand data the agent captures are yours: export them at any time, they are never used for model training, and we delete them from our systems on request.

Phone capture and recording are consent-first where recording is used, including explicit notice language wherever local law requires it. Final wording is scoped with the customer’s legal requirements.

No. Customer data is not used to train foundation models. What gets tuned is your own setup: Allcatch is configured to your products, rules, and workflows – and that configuration stays yours.

The product is designed to catch inbound demand, prepare accurate drafts, and give your team control. It removes missed and buried work, not the people who know your customers. And it makes growth easier: the analytics show you all inbound demand, and your people spend less time on routine and more on serving existing customers and winning new ones.