Questions before the demo.

Only when you switch it on – and even then, only inside a boundary you cannot disable. Pilots start in shadow mode: Allcatch catches and drafts everything, nothing reaches a customer until you flip it on, and you can flip it back at any time. Turned on, it is built to answer only from data verified against your ERP. Anything it cannot – no verified price, a manual contract rule, missing data, a flagged account – it hands to your team: your operator is paged, the customer gets an honest holding reply, and the draft is never sent. That is not a setting you configure. It is how the system is built.

No. Pilots start in shadow mode: for the first two weeks Allcatch catches and drafts everything, but nothing touches a customer until you flip it on. You watch real drafts accumulate in the approval queue, judge the quality on your own traffic, and decide when it goes live.

It hands the request to the people who know the answer, with full context. Missing data, unusual requests, account flags, or manual pricing rules become review tasks instead of guessed answers.

Plans start from $399/month. The exact quote depends on three things: coverage mode (after-hours, overflow, or 24/7), your ERP path, and the number of locations. You get the number on the demo, and founding-cohort pricing is locked once agreed.

Plan for two to four weeks from the scoping call to a live pilot, depending on your ERP path. From your side: ERP access or an export, your product list, and a few hours of your counter lead's time.

No. Allcatch engineers make the connection. ERP access is read-only by default, and the only write path is order drafts, only where you enable it. If your system can export data, that can be enough to start.

The primary paths are TIMS, Datacor, and Epicor Prophet 21. Other systems are scoped during the demo. If your system can export data, Allcatch can usually be configured around it.

As the law requires, the agent identifies itself as an automated assistant, and your team approves every reply before it goes out. It is built to answer from data verified against your ERP and to route everything else to a person, not a guess. Your customers get a fast, accurate answer instead of voicemail.

Month-to-month by default, cancel anytime. If you prefer predictability, six-month and annual terms are available at a discount. Either way, ERP access is read-only by default, so switching Allcatch off breaks nothing in your systems.

You do. Your ERP was always the system of record, so nothing is locked inside Allcatch. Conversation history and the demand data the agent captures are yours: export them at any time, we never use them for model training, and we delete them from our systems on request.

Phone capture and recording are consent-first where recording is used, including explicit notice language wherever local law requires it. Final wording is scoped with the customer’s legal requirements.

No. We do not use customer data to train or improve AI models. What gets tuned is your own setup: Allcatch is configured to your products, rules, and workflows – and that configuration stays yours.

The product is designed to catch inbound demand, prepare accurate drafts, and give your team control. It removes missed and buried work, not the people who know your customers. And it makes growth easier: the analytics show you all inbound demand, and your people spend less time on routine and more on serving existing customers and winning new ones.